Your privacy is critically important to us at BijakMediaMY. This Privacy Policy describes how BijakMediaMY (“we,” “us,” or “our”) collects, uses, processes, and discloses your personal data when you use our website (https://bijakmedia.my/), our services (including WordPress website development and website design courses), and interact with us.

By using our services, you agree to the collection and use of information in accordance with this policy.

1. Information We Collect

We collect various types of information to provide and improve our services to you, which may include:

• Personal Identification Information:
  • Contact Data: Name, email address, phone number, mailing address.
  • Account Data: Username, password, and other registration details.
  • Payment Information: Billing address, and details required for processing payments (e.g., credit card information, bank account details for transfers). Note: We use secure third-party payment gateways (like Curlec) to process payments, and we do not directly store your full credit card details on our servers.
• Business Information: For our business clients, we may collect company name, business registration number, business address, and details about your website project requirements.
• Technical Data: IP address, browser type and version, operating system, device type, referral sources, pages visited, time spent on pages, and other diagnostic data. This is typically collected through cookies and similar tracking technologies.
• Usage Data: Information about how you use our website and services, such as course progress, interaction with website features, and support requests.
• Communication Data: Records of your communication with us, including emails, chat messages, and phone calls.

2. How We Collect Information

We collect information through the following methods:

• Direct Interactions: When you register for an account, enroll in a course, request a quote for website development, fill out forms on our website (e.g., the contact form at https://bijakmedia.my/contact/), subscribe to newsletters, or communicate with us directly via email or phone.
• Automated Technologies or Interactions: As you interact with our website, we may automatically collect Technical Data and Usage Data using cookies, server logs, and other similar technologies.
• Third Parties: We may receive personal data about you from third parties such as analytics providers (e.g., Google Analytics), advertising networks, and payment service providers (e.g., Curlec) as part of our service delivery.

3. How We Use Your Information

We use the collected information for various purposes, including:

• To Provide and Maintain Our Services: This includes delivering website development projects, administering courses, and providing support.
• To Process Transactions: To process payments for our courses and website development services.
• To Manage Your Account: To manage your registration as a user of the services.
• To Improve Our Services: To understand how our services are used, conduct analytics, and enhance user experience.
• To Communicate with You: To send you updates, promotional offers, newsletters (if you opt-in), and respond to your inquiries.
• For Marketing and Advertising: To tailor our marketing efforts to your interests and needs. You can opt-out of marketing communications at any time.
• For Security Purposes: To detect, prevent, and address technical issues or fraudulent activities.
• To Comply with Legal Obligations: To meet legal and regulatory requirements applicable to our business in Malaysia.

4. Disclosure of Your Information

We may share your personal data with the following categories of recipients:

• Service Providers: We may employ third-party companies and individuals to facilitate our services (e.g., payment processors like Curlec, web hosting providers, analytics providers, email marketing services). These third parties have access to your personal data only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.
• Business Partners: We may share information with business partners to offer you certain products, services, or promotions.
• Legal Requirements: We may disclose your personal data if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency).
• Business Transfers: In the event of a merger, acquisition, or asset sale, your personal data may be transferred. We will provide notice before your personal data is transferred and becomes subject to a different Privacy Policy.
• With Your Consent: We may disclose your personal data for any other purpose with your explicit consent.

5. Data Security

The security of your personal data is important to us. We implement appropriate technical and organizational measures to protect your personal data from unauthorized access, alteration, disclosure, or destruction. However, please remember that no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal data, we cannot guarantee its absolute security.

6. Data Retention

We will retain your personal data only for as long as is necessary for the purposes set out in this Privacy Policy, to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes, and enforce our legal agreements and policies.

7. Your Data Protection Rights (PDPA Compliance)

Under the Personal Data Protection Act 2010 (PDPA) in Malaysia, you have certain rights regarding your personal data. These rights may include:

• Right to Access: You have the right to request access to your personal data that we hold.
• Right to Correction: You have the right to request that we correct any inaccurate or incomplete personal data.
• Right to Withdraw Consent: Where we rely on your consent to process your personal data, you have the right to withdraw that consent at any time.
• Right to Prevent Processing: You may have the right to request us to cease or not begin processing your personal data for purposes of direct marketing.

To exercise any of these rights, please contact us using the details provided in Section 9.

8. Third-Party Websites

Our website may contain links to other websites that are not operated by us. If you click on a third-party link, you will be directed to that third party’s site. We strongly advise you to review the Privacy Policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

9. Contact Us

If you have any questions about this Privacy Policy, our data practices, or if you wish to exercise any of your data protection rights, please do not hesitate to contact us through our dedicated contact page: https://bijakmedia.my/contact/.

10. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the “Last Updated” date at the top of this Privacy Policy. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.